Customer Service Specialist (Temporary)

Location: Newbury Contract Type: Temporary (long term) Hourly Rate: £13.50 per hour Start Date: ASAP Hybrid Working: 3 days in the office with rotating shifts

Are you an enthusiastic customer service professional with a knack for administration? We have a fantastic opportunity for you to join a well-known organisation in Newbury as a Customer Service Specialist! If you thrive in a collaborative environment and enjoy problem-solving, this role could be your perfect fit!

About the Role:

As a Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch support. You will be responsible for a variety of tasks that keep our operations running smoothly. Your day will be filled with engaging interactions and the satisfaction of resolving customer inquiries.

Key Responsibilities:

Process Repair/Work Orders, including Loaner management Arrange returns and collections, and handle proof of delivery and pricing requests Manage incoming emails and calls with professionalism and care Proactively communicate with both internal and external customers Investigate and resolve invoice disputes effectively Log and follow up on issue resolutions, ensuring clear communication back to the customer Take responsibility for executing tasks while supporting colleagues across various complex areas Collaborate with your team to effectively organise and prioriti...