Customer Service Representative Location: Crewe Duration: Temporary Hours: Monday - Friday, 8am- 4:30pm Pay Rate: £12.21 - £12.50 Key Responsibilities: Process customer orders in a timely and accurate manner Provide excellent customer service at all times, acknowledging that you are the primary touchpoint for customer communication Retain a good working relationship with all internal and external customers and suppliers Escalate issues with middle and senior management accordingly Resolving issues in a calm and professional manner, including answering questions or giving advice where appropriate Demonstrate a strong working knowledge of all products and services Liaise with internal departments to resolve queries on order amendments and execution Investigation of stocks and movements, and customer complaints Key Experience Required: To have a “can do” attitude when resolving issues To be excellent with internal stakeholder management and communication To be approachable, and communication with customers effectively Computer skills on Microsoft Office and ERP systems If you are interested in this position please apply directly or email your CV over to or call 01270 589 943 INDCOM

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