Customer Service Representative Irlam (M44) up to £27,500

Location: Irlam (M44) Job Type: Permanent Full-time Salary: Up to £27,500 DOE + 10% Bonus

A leading global organisation is seeking an experienced and proactive Customer Service Administrator to join their team. This role offers the opportunity to provide excellent customer support while contributing to a fast-paced, international environment.

Key Responsibilities

* Acting as a primary point of contact for customer enquiries via phone and email, providing timely and accurate information

* Handling customer queries professionally and courteously

* Liaising with internal teams to resolve customer issues and support the successful completion of customer requests

* Proactively monitor open requests or orders and follow up to ensure commitments are met

* Keeping customers informed of progress, delays, or changes in a clear and timely manner

* Maintaining accurate records within internal systems and ensure data integrity

* Supporting order processing, returns, replacements, and general post-sales enquiries

* Assisting with basic export documentation and international order coordination

* Provide support and cover for colleagues during periods of absence or high workload

* Contribute to continuous improvement of customer service processes and practice

Skills & Experience

* Previous experience in a customer service or adm...