Customer Service Representative

New Today

Job Description

About the Company



The Customer Service Representative (CSR) is responsible for providing high-quality support to customers by handling enquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving ability, and a customer-focused mindset.



About the Role



This role requires strong communication skills, problem-solving ability, and a customer-focused mindset.



Responsibilities



  • Respond to customer enquiries and give the best service
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide accurate information about products, services, and policies
  • Maintain detailed and accurate records of customer interactions
  • Escalate complex issues to the appropriate department when necessary
  • Follow company procedures, service standards, and compliance guidelines
  • Build positive relationships with customers to encourage new customers, loyalty and satisfaction


Qualifications



  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict-resolution abilities
  • Ability to remain calm and professional under pressure
  • Good organisational and time-management skills
  • Ability to work independently and as part of a team


Required Skills



  • Previous experience in customer service or a related role preferred
  • Experience in call centres, retail, or support environments is an advantage


Preferred Skills



  • Friendly, patient, and empathetic approach
  • Reliable and punctual
  • Attention to detail
  • Positive attitude and willingness to learn



Equal Opportunity Statement



[Include a statement on commitment to diversity and inclusivity.

Apply
Location:
Sheffield
Job Type:
FullTime
Category:
Business

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