Customer Service Representative, Barnwood

Customer Service Representative

16 Days Old

What’s in it for you?

* Be part of a rapidly expanding national distributor

* Join a small, friendly team

* Free parking

* Product discounts

* Monday to Friday working pattern

* Opportunity to build strong customer relationships

* Full-time, permanent role

Must have’s

* Previous experience in a customer service or support role

* Strong communication skills, particularly over the phone

* Good working knowledge of Microsoft Office including Outlook, Excel and Word

* Ability to multitask and manage priorities effectively

* Proactive, customer-first mindset

Nice to have’s

* Experience using Xero

* Experience working with CRM systems

* Exposure to logistics, delivery booking or order fulfilment

* Experience within a product-based or distribution environment

So, what will you be doing?

* Acting as the first point of contact for customers, transport and warehouse teams

* Answering incoming calls promptly and professionally

* Monitoring shared inboxes and responding to enquiries and orders

* Handling customer queries, complaints and enquiries

* Building strong relationships and delivering excellent customer service

* Processing customer orders and supporting administration tasks

* Creating invoices and managing orders using internal systems

* Producing Excel files for warehouse picking

* Maintaining accurate...

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