Do you have the right skills and experience for this role Read on to find out, and make your application.Customer Service RepresentativeStarting at £24,941 per yearMonday to Friday37.5 Hours per week,between 8am-6pmHybrid after 6 monthsKildean Business Park, Stirling, FK8 1FTWhat does the Customer Service Representative role involve?You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.Comprehensive training will be provided so financial services experience isn't essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.We support our colleagues with competitive benefits:We're an accredited Real Living Wage employerNo weekend or evening working31 days annual leave (includes UK Bank Holidays)Annual discretionary bonus eligibilityContributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income ProtectionSupportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial supportPersonal and career development opportunities across a wide range of business functions and specialist areasPerks at Work (expansive online discounted shopping)Car lease scheme and Jaguar Land Rover discountCycle to Work scheme and interest-free season ticket loansOur people are...Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressureExcellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding serviceGreat problem solvers, flexible, and adaptable to changing prioritiesComfortable switching between multiple IT applications with attention to detailProficient in Microsoft Office (Word & Excel)Excited to work with our incredible diverse community and be part of a supportive workplace culturePassionate about learning and sharing knowledge to enhance skills and develop best practiceFocussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellenceWho is Diligenta?Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.Ready to take the next step in your career? xwzovoh Apply today and become part of our innovative team!