At Blume, every customer?comes first. Helping them get justice is their one chance to make things right. As a contact centre expert, youll be part of the team that makes that happen. Most of your calls will be outbound, reaching out to customers to guide them through the first steps of their claim. This is a sales-through-service role, combining empathy with performance, where success means supporting customers with care and meeting clear goals Youll be part of a supportive, fun, and caring team. Well celebrate your successes, be transparent about expectations, and give you the coaching and feedback to keep growing What youll do This isnt your average call centre role. Youll: Call potential customers (no cold leads) helping them take the right next step Take time to understand their situation, ask the right questions, and listen with empathy Guide them through their claim so they know what happens next Overcome barriers with customers to achieve a first call resolution where possible Keep conversations on track by following our clear process and meeting quality standards, protecting both you and the customer Work towards clear and achievable conversion goals through providing great service, knowing every success means more people get the justice and ...