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Job Description

Our manufacturing client is seeking two Customer Service- Order Processing Specialists to provide support in Clarkston, MI. Full time, direct hire, onsite positions paying: $50,000 to $56,000 annual PLUS quarterly bonuses. PTO and benefits package are also provided.

Duties for the Customer Service / Order Processing Specialist

Develop familiarity with all products, including product lines and account-specific requirements. Serve as a customer advocate to ensure total customer satisfaction. Process sales orders accurately and timely for assigned account managers while following detailed work instructions. Plan, organize, and execute external reports to ensure orders are entered, shipped, and invoiced within expected timeframes. Develop and maintain positive relationships with customer accounts, Sales, and internal stakeholders. Analyze Key Customer Inventory, review Sales Reports to ensure accurate inventory levels, on-time shipments, and continuous improvement opportunities. Proactively manage custom stock, blanket purchase orders, and consignment inventory programs to reduce stock-outs and aged inventory. Manage freight consolidation efforts and collaborate with sales to reduce freight costs. Issue return authorizations and credit/debit memos accurately and in a timely manner. Request required documentation from appropriate departments to ensure orders are processed within 48 hours. Participate in Best Practice and Training meetings as scheduled by Customer Service Management. Document customer complaints regarding products or services (QPA) and forward to the Quality Department.

Qualifications for Customer Service / Order Processing Specialist

3 years of customer service experience required; industry-related experience needed (automotive, manufacturing or distribution). Experience processing sales orders. Demonstrates a high level of integrity and maintains a professional, positive demeanor. Proficient in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Publisher. Strong organizational skills with the ability to manage multiple priorities and meet deadlines. Ability to read, interpret, and apply written, oral, and diagram-based instructions, including procedure manuals and work instructions. Effective verbal and written communication skills with the ability to communicate across diverse audiences. Strong mathematical skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.

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