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Customer Service Specialist - Banking and Financial Services, Gateshead

Client: Teleperformance

Location: Gateshead, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

21.07.2025

Expiry Date:

04.09.2025

Job Description:

Teleperformance was certified as a great place to work in the UK in 2023! At Teleperformance, we deliver outstanding customer experiences through our commitment, passion, and dedication to excellence.

Due to our success, we have exciting opportunities in our Banking and Insurance sector – no previous experience necessary.

Start Dates: Aug/Sept 2025

• Salary: £12.85 per hour
• Location: Work From Home
• Training: 6 weeks
• Contract: Permanent

Additional requirements include the right to work in the UK, criminal record check, credit check, and other associated checks.

Note: No time off or holiday requests are allowed during training or the first few weeks afterward.

Skills needed to be a Customer Service Representative:

• Professional, polite, and courteous telephone manner
• Ability to deliver excellent service with an outgoing nature
• Good listener with empathy, patience, and understanding
• Confidence and proactivity in handling difficult situations
• High accuracy and attention to detail
• Drive to meet achievable targets
• Provide exceptional customer service across phone, email, webchat, and social media
• Use problem-solving skills to support and resolve customer queries
• Support customers in accordance with regulatory requirements
• Knowledge of client’s processes and products

Security Notice: Be vigilant against scams. Teleperformance will only contact you via official channels. Report any suspicious communications.

Note: Only candidates meeting specific language proficiency scores will proceed. If you pass the assessment but do not meet the language requirements, other roles may be considered, but application rejection is possible.