Customer Service Specialist - Natwest

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About

Location: Glasgow City Centre - office based training (2 weeks). Work from home once training complete. Great public transport links!
Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 08:00 and 20:00
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.

About

Are you ready to take your career to new heights?

Start date: 18th Aug 2025
Location: Glasgow City Centre - office based training (2 weeks). Work from home once training complete. Great public transport links!
Salary: £12.60 p/h, £26,208.00 p/a
Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 08:00 and 20:00
Training Duration: 2 weeks training onsite
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
Description of the Job Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.

Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Associate

We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What You'll Do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your Duties Will Include

Supporting the bank’s way of working to help as many customers as possible
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The Skills You'll Need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

We’re Also Looking For You To Demonstrate

Excellent communication skills, both verbal and written
A background of working within a regulatory environment
Good technology skills with the ability to use Microsoft Office
A customer focused attitude

What You Get From Us -

Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

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Bellshill, Scotland, United Kingdom

Work experience

Other Sales

Languages

English

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Technology, Information and Internet

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Location:: Bellshill, Scotland, United Kingdom
Salary:: £60,000 - £80,000
Job Type:: FullTime
Category:: Management & Operations

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