Newcastle Events are a customer-focused organisation operating in the B2C Events and sales sector. We pride ourselves on delivering high-quality service and building lasting relationships with our customers.

The Role

We are looking for a friendly and proactive Customer Service Representative to join our team. You will be the first point of contact for our customers, providing support, resolving queries, and ensuring a positive experience.

Key Responsibilities

• Respond to customer enquiries via phone, email, and chat
• Resolve issues efficiently and professionally
• Process orders, returns, and customer requests accurately
• Maintain up-to-date customer records on internal systems
• Provide product and service information clearly
• Work collaboratively with colleagues to improve customer experience

About You

• Excellent communication and listening skills
• A helpful, patient, and professional approach
• Good organisational and time management skills
• Confident using computers and basic software systems
• Previous customer service experience is helpful but not essential (training provided)

What We Offer

• Competitive pay
• Full training and ongoing development
• Supportive and inclusive working environment
• Opportunities for career progression
• Flexible working options (where applicable)

Diversity & Inclusion Statement

Newcastle Events are an equal opportunities employer. We welcome applications from all suitably qualified candidates.

How to Apply

Apply via LinkedIn Now