Customer Care Advisor

Leeds (LS2) | 1 Day Working From Home

Starting Salary: £26,500 + Quarterly Bonus

Structured Pay Progression

Jo Holdsworth Recruitment are recruiting Customer Care Advisors on behalf of our well-established, Leeds-based client within the healthcare sector. Due to continued growth, the company is expanding its Customer Care team and looking for individuals who are passionate about customer service and keen to develop their careers within a growing organisation.

This role offers clear progression opportunities, structured salary increases, and the chance to gain exposure to other areas of the business through internal development programmes.

The Role

As a Customer Care Advisor, you will be responsible for handling a range of customer queries via telephone and email. These queries will typically relate to product information, delivery timeframes, and adding new customers to the internal system. You will also support with order processing, ensuring prescriptions match order numbers before electronically signing these off.

The role requires someone who can work accurately at pace while delivering consistently high levels of customer service.

Key Responsibilities

• Taking inbound calls from healthcare professionals regarding product queries, delivery times, and new customer registrations
• Accurately adding new customers to the internal database and logging call outcomes
• Processing orders and ensuring prescription numbers match order details
• Electronically signing off orders efficiently
• Managing the shared inbox and responding to email queries
• Building strong relationships with customers and maintaining excellent service levels
• Identifying opportunities to introduce additional products where appropriate (not a sales-focused role)

Experience Required

• Strong written and verbal communication skills
• Good administrative and organisational skills
• Excellent attention to detail and accuracy
• A genuine passion for helping customers
• Previous office-based customer service experience is beneficial but not essential

Progression & Development

Our client actively encourages internal development and career growth, offering:

• Starting salary of £26,500
• £1,000 basic salary increase each year
• Quarterly bonus incentives
• Development programme allowing employees to gain experience in other areas of the business
• Opportunities to progress into different teams beyond Customer Care

Working Pattern

• Monday – Friday: 8:30am – 5:00pm
• 1 day per week working from home
• Weekend rota 1 in 6 weekends:
• Saturday: 8:00am – 1:00pm, Sunday: 10:00am – 2:00pm
• Day off provided during the week when working weekends

Due to the high volume of applications received, we are unfortunately unable to provide individual feedback. If you have not heard back within 5 days, please assume your application has been unsuccessful on this occasion.

By applying for this role, you consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via the methods listed on your application.