Customer Service Specialist

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Customer Service SpecialistCustomer Service SpecialistThe location of the role is Chalfont St Giles, Buckinghamshire (hybrid working - 3 days per week in the office). The contract is until December 2026 initially. The pay rate on offer is £12.99 per hour.Working ArrangementMonday - Friday8am - 6pmPeople on different shift patterns. In the beginning 8:30 - 5pm / 8-4 / 9-6Need to be flexibleHybrid working policy - home on Mon / FridayNeed to be flexible and be able to go in 5 days p/w if neededJob Description SummaryThis role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.Key ResponsibilitiesAs part of the Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will:Customer & Field Engineer CoordinationServe as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.Handle escalations and ensure timely, customer-focused resolutions.Operational Support & LogisticsSupport internal teams with tools, parts, and transport logistics.Resolve courier and supply chain issues to maintain service continuity.Collaborate with global logistics and planning teams to optimize service delivery.Contract & Billing ExecutionAdminister service contracts and manage non-contract service activities.Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.Manage purchase orders, payables, and dispute resolution in alignment with the organisation's compliance standards.Cross-Functional CollaborationPartner with Legal, Tax, and Compliance teams to ensure regulatory alignment.Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.Support transformation projects that enhance operational efficiency and customer satisfaction.Qualifications & RequirementsExperience in a high-volume, customer-centric environment.Background in service coordination, logistics, billing, or contract administration.Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).Strong communication, organizational, and analytical skills.Preferred AttributesProactive problem-solver with a continuous improvement mindset.Strong stakeholder engagement and relationship-building capabilities.Ability to adapt in a dynamic, regulated environment.Experience in healthcare, med tech, or other regulated industries is advantageous.JBRP1_UKTJ
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Location:
Chalfont St Giles
Job Type:
FullTime

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