Job Description

Customer Services - Resales and Staircasing

• Hourly Rate: £16.44 PAYE / £20.79 ltd umb
• Location: Highbury, London N5
• Job Type: Temporary (Immediate start until at least March)
• Working Pattern: Hybrid (must be in office every Wednesday)

Join our Customer Experience team in a pivotal role supporting the Resales & Staircasing team. This position is essential for maintaining high standards in customer interactions and ensuring efficient management of customer queries and database updates.

Day-to-day of the role:

• Act as the first point of contact for customers via phone, managing two team mailboxes.
• Respond to initial queries from customers in a clear, professional, and friendly manner.
• Ensure the customer database is consistently updated with accurate and quality information.
• Provide general support to senior team members.
• Assist in the delivery of evolving processes through the use of technology to enhance customer service.
• Handle multiple priorities in a fast-paced environment to meet tight deadlines.

Required Skills & Qualifications:

• Experience in Resales team support and office administration within a customer-focused organisation.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Strong commitment to providing excellent customer service to both internal and external customers.
• Proficient in using technology to improve processes and customer experiences.
• Excellent communication and organisational skills.

Benefits:

• Competitive hourly rate.
• Opportunity to work in a dynamic team. xbpsjku
• Exposure to advanced customer service operations and technologies.

To apply for this Customer Services role in Resales and Staircasing, please submit your C