The Role We`re looking for a new Team Leader to join our Customer Service Team based in Loudwater, Buckinghamshire. In this role, you will lead, inspire and coach a team of customer service advisors to deliver exceptional experiences, resolve challenges efficiently, drive success and nurture potential within your team and maintain high service standards, ultimately contributing to overall customer satisfaction and the success of the brand.

Direct reports: 8+ Reporting to: Senior Operations Manager Working hours: 37 hours per week over 5 days, Monday to Sunday, covering hours between 08:00 and 19:00

Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day Lead and set a clear direction with your team by articulating a vision that inspires your team to do well and aligns with overall departmental objectives. Lead and support the department in the daily operation of the Customer Service function. Monitor and analyse team performance metrics to identify areas for improvement. In line with departmental objectives. Drive performance management by carrying out bimonthly one to ones with your team, documenting both successes and areas for improvement that align with departmental objectives Ensure each team member has a SMART objective to work towards and celebrate success once achieved. Implement strategies to enhance customer satisfac...