Date posted: 17 April 2026 Pay: £31,592.00 per year Job Description: About Us Tredz is one of the UKs leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact, Support and Distribution Centres, plus specialist stores in Swansea and Cardiff. Its an exciting time to join us, weve ambitious plans to expand and innovate. Were passionate about outstanding customer experiences and creating a workplace where people thrive. Were curious by nature and enjoy learning from ideas, insights, and the way customers think and behave. The role This role leads a Customer Service team supporting our customers from checkout to door. It owns the post-buying experience, ensuring orders reach customers in a timely manner and within our customer promise. The team resolves customer contact across courier deliveries, collection points, and payment queries, and works closely with our courier partners to resolve issues when things change or dont go to plan. The focus is on clear communication, joined-up resolution, and smoothing the journey right through to delivery. Were looking for Team Leader who brings f...