Customer Service Team Leader – Full‑Time

We’re looking for a dynamic and people‑focused Commercial Team Leader to drive exceptional customer experiences and lead the day‑to‑day performance of our Customer Service and Projects teams. This role suits someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is motivated by developing others and improving processes for clients and colleagues.

Salary

£40-£45k DOE

Key Responsibilities

• Lead and motivate Customer Service and Project teams to deliver outstanding service

• Oversee daily operations, ensuring smooth delivery of customer orders and project milestones

• Support the development and implementation of customer experience strategies

• Monitor service levels, gather customer feedback, and drive continuous improvement

• Resolve customer issues and escalations promptly and professionally

• Set, track, and act on KPIs to support team and departmental performance

• Run daily team catch ups and monthly team meetings to review progress and identify improvements

• Manage administrative tasks including absence reviews, return‑to‑work meetings, and probation reviews

• Coach and develop team members through regular reviews and structured development plans

• Complete monthly customer or site visits to strengthen relations...