At Tosca, we’re not just leaders in reusables—we’ve been pioneering sustainable solutions for over 60 years. We empower our partners with tailored innovations that drive efficiency and sustainability while reducing environmental impact. If you’re passionate about sustainability and Customer Services, we invite you to join our team.

As Customer Service Team Leader for our UK & Ireland operations, you will play a key role in leading our customer service team, ensuring operational excellence, and delivering outstanding experiences to our clients. This role combines hands-on portfolio management with team coordination, process improvement, and strong collaboration across functions.

What you’ll do

• Lead, coach, and develop the Customer Service team, ensuring high service standards and consistent performance.
• Collaborate closely with the Customer Service & Asset Manager to design, implement, and optimise team processes.
• Act as a point of reference for systems and processes, ensuring data integrity and compliance with best practices.
• Monitor performance against KPIs, analyse reports, and drive proactive problem-solving.
• Manage your own portfolio of customers, providing exceptional service and building strong relationships.
• Oversee order flow, stock control, master data accuracy, and support with invoicing and queries.
• Coordinate with internal teams such as Sales, Quality, and Operations to ensure smooth service delivery.
• Travel occasionally (up to 20%) to other EMEA locations for meetings and training.

What you’ll bring

• Minimum 5 years’ experience in customer service, with at least 3 in a supervisory role.
• Proven ability to lead and motivate a team in a fast-paced environment.
• Strong communication and problem-solving skills, with a customer-focused mindset.
• Experience working with Microsoft Dynamics, Microsoft Teams, and advanced Microsoft Office skills.
• Excellent organisational skills and attention to detail.
• Proactive approach to identifying and resolving issues before they impact service.

Why join Tosca?

You’ll be part of a company with a strong commitment to innovation, sustainability, and employee growth. We offer a collaborative culture where your ideas and contributions will make a real difference.

Location: Dudley, UK – Office-based role, full-time

To apply, please submit your CV or reach out to learn more