Customer Service Team Leader

New Yesterday

Customer Service Team LeaderCardiffto £32k depending on experience We are looking for an experienced and motivated Customer Service Team Leader to join an established business supporting the retail sector. This is a great opportunity for someone who enjoys leading from the front, developing people, and driving high standards of customer service.You will be responsible for the day to day management of the customer service team, ensuring service levels are consistently achieved while fostering a positive, supportive, and fast moving environment.The roleManage and support the customer service team on a day to day basisMonitor and drive performance to ensure KPIs and service targets are achievedConduct regular coaching sessions to support team performance and developmentAssist team members with personal development plans and career progressionProvide clear performance reports and updates to senior managementIdentify opportunities to improve processes, efficiency, and service qualityHandle escalated customer queries and support the team with complex situationsMaintain a positive team culture focused on collaboration and excellent customer outcomesThe personPrevious experience in a Customer Service Team Leader / Supervisor roleStrong leadership and people management skillsExperience managing performance against KPIs and service metricsConfident delivering coaching, feedback, and development supportStrong organisational and reporting skillsAbility to motivate a team and maintain high service standardsExcellent communication and problem-solving abilitiesIn return Opportunity to join an established and growing business supporting the retail sectorA collaborative and supportive working environmentOngoing training and development opportunitiesJBRP1_UKTJ
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Location:
Cardiff
Job Type:
FullTime

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