Customer Service Team Leader

Our Tamworth based client is looking for a Customer Service Team Leader to join their team.

Your role will be to lead and support a team within Customer Service to deliver exceptional service to customers. The Team Leader will ensure that service standards are met, operations are efficient and accurate, team performance is optimised, and customer satisfaction is consistently high.

As a Customer Service Team Leader, you will need to have/be:

Demonstrable experience within a customer service and/or administrative environment. Previous experience in a supervisory or team leader capacity, with responsibility for guiding team performance. Excellent communication and interpersonal skills, with the ability to build strong working relationships at all levels. Proven ability to motivate, engage, and inspire team members to achieve targets and deliver high standards. Strong problem-solving skills with the confidence to make effective and timely decisions. Proficient in the use of customer service systems and Microsoft Office applications. Highly organised, with the ability to plan, coordinate, and monitor multiple workstreams to ensure timely delivery. Maintains a calm, professional, and customer-focused approach in all situations. Good understanding of HR policies and procedures, with the ability to apply them appropriately. Competent in data analysis and the use of reporting tools to track performance and in...