This is an exciting opportunity for a CS Team Leader to oversee and manage a customer service team in the manufacturing sector. The role is based in Sheffield and requires a focus on delivering excellent customer service and team management.\n\nClient Details\n\nI am working in partnership with this reputable organisation to recruit for a Team Leader on a permanent basis. This permanent role offers a chance to use your leadership skills to provide coaching, support and ensuring smooth operations throughout the team.\n\nDescription\n\nLead and manage the customer service team to ensure high levels of performance and engagement.\nMonitor and evaluate customer service operations to identify areas for improvement.\nEnsure all customer queries and complaints are resolved promptly and effectively.\nCollaborate with other departments to improve the customer experience.\nPrepare and analyse reports to track team performance and KPIs.\nTrain and develop team members to enhance their skills and knowledge.\nEnsure compliance with company policies and procedures within the team.\nSupport the implementation of new processes and technologies to improve efficiency.Profile\n\nA successful CS Team Leader should have:\n\nProvide front line leadership for the Customer Service team.\nDeliver, and where possible, exceed all performance metrics within your area of responsibility.\nMaintain high quality standards across all customer interactions and company KPIs.\nAct as an escalation point for customer issues, focusing on resolving root causes rather than addressing only immediate concerns.\nSupport key account reviews in collaboration with stakeholders.\nAssess customer profiles to identify opportunities for increased sales.\nCollaborate with commercial teams to promote stock availability and drive sales growth.\nWork with the Sales & Operational Planning Team to identify and resolve scheduling changes aligned with production.\nIdentify areas for improvement and ensure customer compliance with processes and policies.\nContinuously monitor performance and KPIs, implementing improvement actions as needed.\nManage all people-related responsibilities, including performance reviews, attendance management, and other personnel matters.\nOversee team workflow to ensure efficiency and service consistency.\nCoach and develop team members to enhance knowledge, capability, and overall productivity.\nServe as a subject matter expert within the Customer Service function.\nManage scheduling and liaise with transport partners to ensure on time, in full deliveries.\nManage haulage payments and associated administrative processes.Job Offer\n\nA competitive salary ranging from £31,000 to £33,000 per annum.\nA new exciting position within a respected organisation\nOpportunities for career development within the manufacturing sector.\nSupportive and collaborative company culture.\nHybrid working\nGreat benefits package.If you are ready to take the next step in your career as a CS Team Leader, we encourage you to apply today