We are working with a well known brand in Central London that are on the lookout for an ambitious Team manager to join their Contact centre.

Hybrid

£45k plus Benefits

We have a vacancy for an enthusiastic and focused Team Manager to join our clients busy, vibrant team. The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!

About the role:

• Lead a team to meet and exceed business objectives, service targets corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.

• Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally.

• Manage a team of advisors daily.

• Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Operations Manager.

Who are we looking for?

• Evidence of effective interpersonal, coaching and leadership/supervisory skills.

• Previous Team Leading / Managerial experience is essential.

• Reporting, Operational and Analytic skills.

• Previous experience working in a call centre environment is essential.

• Excellent verbal and written communication skills.

• Good numeric and verbal reasoning skills.

• Effective problem-solving skills.

• Performance management skills and experience.

• Client/customer management skills