Lead and inspire a high‑performing Customer Service team in a fast‑paced contact centre environment.

Our client is seeking an experienced leader to drive performance, deliver training, and optimise service levels across voice, chat and email.

Customer Service Team Manager

Location: Dover

Salary: up to £40,000 per annum

Full-time | Permanent - 37.5 hours per week, working hours will be between 8am and 6pm

You must be able to commit to working 5 days over 7, including weekends - one day per week will be working from home.

Are you an engaging people leader with a passion for developing teams and delivering exceptional customer service? Our client, a well‑established organisation operating within a high‑volume, multi‑channel environment, is seeking a dynamic Customer Service Team Manager to oversee and support a team of Customer Service Advisors.

Key Responsibilities:

* Lead and manage a team of Customer Service Advisors

* Drive productivity, team development and KPI performance

* Deliver induction training and ongoing coaching

* Oversee day-to-day resource deployment to meet contact demand

* Support forecasting and scheduling with Resource Planning

* Maintain quality, service levels and operational excellence across voice, chat and email channels

* Produce clear, concise reports to highlight performance and issues

What We’re Looking For:

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