Customer Services Advisor - Swindon Start date: 5th May 2026 Role Overview At Oak Furnitureland, the Customer Centre is the heart of our business and often our customers' first point of contact. The Customer Service Advisors play a crucial role in our bustling customer centre. They use their empathy, excellent communication skills and customer-first attitude to manage a variety of queries and resolve them to completion, ensuring the customers needs are fully met. Their friendly, professional demeanour and genuine desire to help others mean they always put the customer first. By documenting each interaction and following up on outstanding issues, they contribute to continuously improving our customer service processes, assisting the department in being high-performing. This commitment to high performance is recognised and rewarded through the opportunity to earn monthly bonuses based on performance against set KPIs, which ensures that our colleagues are rewarded for their dedication and hard work. About The Role Core Responsibilities Addressing high volumes and various customer inquiries, ensuring each is ...