Our client in the Sunderland area are looking for customer service advisors to join their team. Receive and resolve detailed enquiries from customers and service users to ensure an effective and responsive service. Act as an advocate and work closely with internal and external partners to exceed customer expectations and achieve service standards. Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media.

Hours are 35 a week. Shift pattern is to be discussed at interview stage

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