Customer Services And Operations Manager UK (Maternity Cover)

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Customer Services And Operations Manager UK (Maternity Cover)

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Job Description

Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world's fastest growing beauty brands. As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!

Overseeing and ensuring a smooth B2B order processing with the DCs and timely delivery to all customers
Overseeing end-to-end influencers send-outs and supporting our junior CS coordinator in all phases of the process
Provide weekly Sell In Reports to the commercial team and VP of Finance and Supply Chain
Month end closing, communication, and phasing of orders to the commercial team and VP of Finance
Be aware of our service levels for all accounts, provide analysis of the root cause and action plan together with the demand planner
Provide monthly forecasts to the DCs for outbound and inbound orders
Monthly cycle counts at the DCs and quarterly inventory analysis and stock destruction
Monthly DC invoicing review, allocating costs to the correct departments and offices
Join monthly DC reviews raising all issues with VP of Supply chain ahead of time
Inventory management with DCs and inventory sync between DC and ERP Microsoft Dynamics
Monitoring closing of inbound orders making sure all are closed as per SLA and all discrepancies are reported to relevant teams
Managing special over-labelling, ad hoc customer requests and quality control checks with the DCs
New customers set up with the DCs making sure the customer special instructions are taken into consideration and orders are delivered as per their requirements.

Requirements:

5+ years of experience within consumer goods industry preferably cosmetics
Understand the end-to-end operations and transactions within ERP
Great communication skills
Enjoy liaising with a multitude of internal and external stakeholders
Strong organizational and time management skills; able to handle multiple priorities
Enjoy working in a fast-paced working environment
Great attention to detail and able to work under pressure and think outside the box
Gritty mentality

Our Benefits & Perks:

Private medical coverage
Quarterly product gifting
Monthly "Self-Love Day"
Monthly coaching sessions with our in-house Success Coach
Hybrid working schedules (home and office)
Employee discounts on all Huda Beauty products

Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Online Media

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