If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We're currently seeking an experienced professional to join our team in the role of Customer Services Assistant.

You'll be a part of the Document Management team, which plays a pivotal part in making Global Trade happen.

As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you'll:

• Provide a high level of service to customers, working quickly and smartly with customer and bank instructions, whilst minimising operational errors, through pre-processing of documents and preparing outgoing letters and documents.
• Remain diligent by having oversight of the work in progress, to ensure all instructions are processed on time.
• Question and highlight work items that are stuck in the process and be curious to challenge the status quo.
• Create workflow cases in order to resolve queries via our client services telephony team and respond to requests from the processing team, where queries are raised on the documents prepared.
• Play your part in ensuring all our customers always receive a fantastic quality service.

To be successful in this role you should meet the following requirements:

• A good team player who is happy to collaborate and deliver on common goals, be part of a brilliant team of people supporting each other to do their best.
• Have strong attention to detail ensuring your send all correspondence correctly to the right customer.
• Ask questions and embrace change. Enjoy problem solving and have the ability to think on your feet to find solutions.
• Willingness to take ownership and follow set procedures and guidelines.
• Self-led enthusiasm to grow, succeed, and learn - We are passionate about you and your future career.
• Excellent attendance, time keeping, and reliability are all essential skills for this role.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.