Customer Service Co-ordinator, Coventry (Central)

Salary £25,000 per annum

(Hybrid working – 3/2)

The Customer Service Coordinator is responsible for handling and following up on sales inquiries, managing stock allocations, and assisting with order processing. This includes contacting customers via phone and email, as well as creating, modifying, and cancelling purchase orders received either directly from customers or through the relevant EDI system. The role is crucial to ensuring that customers receive their orders on time, in full, and at the correct price. Additionally, the position involves coordinating with third-party logistics providers (DHL) and logistics partners, ensuring that the necessary paperwork is provided to receive deliveries and schedule bookings at the warehouse. The role also includes liaising with third-party manufacturers to arrange collections or deliveries of products to the UK and Ireland. A key responsibility is responding to emails and phone calls from both internal and external customers, providing the requested information, resolving order and price issues, and processing returns.

Respond to and follow up on sales inquiries using appropriate methods in collaboration with the sales team.

Manage product/service pricing and margins in line with established targets.

Utilise CRM systems and other internal platforms to plan, analyse, report, and manage sales activities, ensuring timely updates ...