Customer Services Contact Centre Hours: Monday - Friday 9am to 5pm. Hybrid Role: Work in the office Mondays and Tuesdays, can work from home Wednesday, Thursday and Friday if the candidate would like too. Can work in the office full-time if needed. KeyAccountabilities Toanswercallsfromcustomers,usingourCallCentretechnologies. Toansweremailsfromcustomersusingdigitalemailtechnology. To listen attentively to customer requirements asking pertinent questions to establish facts in orderto gainafull understanding of thecustomersneeds. To maintain customer service standards by answering customers telephone calls and emails, beingcourteous,welcoming andprofessionalatalltimes. Toreferunresolvedactionstothesenior,TeamLeader,orotherareas. Toadhere totheDataProtectionAct. Customer Services Information Guide Customer Services Information GuideCustomer Services Information GuideCustomer Services Information GuideCustomer Services Information GuideCustomer Services Information GuideCustomer Services Information Guide

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