Customer Services Representative

5 Days Old

Are you a proactive, commercially minded customer service professional who thrives in a fast-paced environment?

We are looking for an exceptional Customer Service Executive to join our clients team in Yeovil . This is not a call centre role, this is a pivotal position working alongside our clients internal teams to maximise customer satisfaction, increase sales conversions, and strengthen long-term client relationships. If you combine outstanding communication skills with strong organisation, commercial awareness and a customer first mindset, we want to hear from you. This is a varied, fast-paced role that requires initiative, accuracy and confidence.

Key responsibilities:
Coordinate customer and new business appointments with theinternal teams
Proactively follow up quotations and prospects to maximise conversions
Deliver first-class customer service via phone, email and online enquiries
Process sales orders, raise purchase orders and manage supplier quotes
Track customer enquiries and update internal CRM/order systems
Support marketing activity by converting leads into active customers
Resolve customer queries quickly and professionally
Manage diaries, itineraries and key communications
Identify cross-selling opportunities to increase overall sales
Skills and Experience
Experienced in customer service, sales support, account management or order processing
Exceptionally organised and detail-focused
Confident speaking with customers and negotiating professionally
Commercially aware and motivated by results
Proactive, you dont wait to be asked
Comfortable managing multiple priorities
Skilled in CRM/database systems and Microsoft Office

Experience in sales administration, customer service coordination, internal sales, or account support would also be highly advantageous.
TPBN1_UKTJ
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Location:
Yeovil
Salary:
£30,000
Job Type:
FullTime
Category:
Customer Service

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