Customer Services Team Leader London Bridge £37,000 Hyde is looking for a Customer Services Team Leader to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Customer Services Team Leader at Hyde, you will lead and develop a team of Customer Service Officers to deliver an excellent, multi-channel frontline service. Youll play a key role in ensuring customer enquiries are resolved efficiently, service standards are consistently met, and customer satisfaction remains at the heart of everything we do. Key Duties Lead, motivate and develop a team of Customer Service Officers to deliver a responsive, high-quality customer service across telephone, email, web and written correspondence Proactively manage and resolve escalated customer enquiries, ensuring timely outcomes and high levels of resident satisfaction Monitor team performance against KPIs, using real-time and historical data to drive continuous service improvement Support effective use of CRM systems and performance reporting to ensure accura...