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Job Description

Technical Skills – Solution Area: AI Business Solutions

Level of Technical Knowledge: Senior

Experience: 15+ Years

Description of Role

Key technical resource customers. Focused on delivering proactive services such as education workshops, assessments and providing expert guidance. Join a highly motivated team of leading industry experts. Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively. Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries). Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology. Build strong customer relationships and ensure deliveries align with customer projects and milestones. Gain access to expertise and support from Microsoft’s consulting practice and product groups. Continually learn and grow professionally. Analyze problems. Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness. Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.

Required Skills & Capabilities

M365 productivity apps including: Word, Excel, PowerPoint, OneNote, Access, Publisher, Outlook, Bookings, OneDrive, Loop, Lists, Forms, Stream, Whiteboard, Sway, Designer, Clipchamp, To Do, Planner, Project, M365 Copilot Additional desired skills: Experience with M365 back-up and recovery

Technical Experience

Deep understanding of Microsoft 365 and its various apps and services, including deployment, integration, and advanced configuration. Track record of supporting customer digital transformation through proactive services, workshops, and technical assessments.

Role Requirements

Fluent English oral and written communication. Strong technical writing, presentation and training skills. Breadth of experience and knowledge across Microsoft 365. The desire to upskill in new/additional technology areas.

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