Customer Success Executive (6-Month Fixed Term)

London | Hybrid - with the opporunity to travel.

We’re looking for a proactive, organised, and customer-focused individual to join our team as a Customer Success Executive on a 6-month contract. You’ll help deliver high-profile international events in the iGaming (online gambling and betting) industry, working across digital platforms, live experiences, and internal teams to ensure an exceptional customer journey.

What You’ll Do

• Respond to visitor, exhibitor, and contractor queries via email, phone, social media, and live chat.
• Review and approve affiliate registrations following set guidelines.
• Create and schedule customer communications.
• Support event apps, digital tools, and online platforms.
• Assist in creating guides, FAQs, and other customer resources.
• Help run webinars and virtual onboarding sessions.
• Monitor feedback and prepare simple reports on customer queries and satisfaction.
• Work with marketing, sales, and operations to align customer communications.
• Provide on-site event support including check-in, help desks, and survey administration.

What We’re Looking For

• Experience in customer service, event support, or client-facing roles.
• Comfortable with digital tools and basic content management systems.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple tasks.
• Confident interacting with customers online, by phone, and in person.
• A team player with a positive, problem-solving mindset.

If you’re passionate about delivering great customer experiences and want to be part of a fast-paced global team in the exciting iGaming industry, we’d love to hear from you. Apply now and help us make these world-class events a success!