Customer Success Assistant
28 Days Old
Fixed Term Contract with potential for progression to Full Time
Hybrid SaaS Automotive Industry
Are you tech-savvy, people-focused, and enjoy engaging with customers? Were looking for a proactive Customer Success Assistant to join our growing team, for a fixed 12-month term, to support clients across the automotive sector, with the opportunity to progress to become a full-time team member at the end of the contract period.
About the Role
As a Customer Success Assistant, youll play a key part in ensuring our customers have a smooth, positive experience with our SaaS business management platform. Youll work closely with our Customer Success Manager to keep clients engaged, informed, and successful, with particular emphasis on ensuring that our customers get the most out of the software package.
Youll be proactive in spotting opportunities for customer benefit, help to prepare relevant documentation and plan strategies for ongoing engagement. In addition to this, youll play a supportive role to the Customer Services Team and be able to handle incoming support calls and emails with confidence.
Office hours: 8:30am-5:00pm / 09:00am-5:30pm Monday-Friday
Hybrid working: office days are Tuesday, Thursday and Friday, home days are Monday and Wednesday
Remuneration: £25,000-£30,000 per annum, dependant on experience
What Youll Do
- Location:
- Worcester
- Salary:
- £30,000
- Job Type:
- FullTime
- Category:
- Management & Consultancy