Customer Success Consultant

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Customer Success Engineer - SASE
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. United Kingdom (Remote / Hybrid) 12-Month Fixed-Term Contract £75,000 per annum Full-time The Opportunity We're hiring a Customer Success Engineer (SASE) to join a global cybersecurity leader on a 12-month FTC in the UK. This is a hands-on, customer-facing engineering role where you'll support enterprise clients in deploying, optimising and scaling SASE and cloud security solutions. This role requires prior experience working with SASE technologies. It's not a step-up or learning-on-the-job position. What You'll Be Doing Acting as the primary technical contact for enterprise customers Supporting implementation and integration of SASE solutions Driving adoption and optimisation of cloud security platforms Troubleshooting complex networking and security issues Managing escalations and coordinating with engineering teams Advising on SASE best practices and security governance Identifying risks and supporting mitigation strategies Building deep expertise across the SASE stack What We're Looking For Experience 5+ years in a technical role such as: Security Engineering Network Engineering Technical Consulting Post-sales / Customer Engineering Strong customer-facing experience in enterprise environments Proven hands-on experience with SASE solutions (essential) Technical Skills Strong understanding of SASE architecture and components Solid networking fundamentals Experience with xehkeey firewalls, routers, switches and VPNs Knowledge of CASB, SWG, ZTNA and DLP technologies Routing protocols (BGP, OSPF, EIGRP) Experience with IPSEC, SSL, PKI Authentication protocols (SAML, SSO, LDAP, RADIUS) Linux knowledge (Bash or Python beneficial) Why Apply? Work with cutting-edge SASE and cloud security technology Exposure to large-scale enterprise environments High-impact role supporting critical security infrastructure Fast-paced, international environment
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Location:
London
Job Type:
FullTime
Category:
Customer Service

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