Customer Success Engineer

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Customer Success Engineer Location: London (hybrid) Duration: 12 months Day rate: £270 inside ir35 We are looking for a highly technical Customer Success Engineer to join our SASE team, helping customers secure and optimize their cloud environments.Key Responsibilities:Act as the primary technical contact, building strong customer relationshipsDrive adoption and integration of SASE and cloud security solutionsProvide real-time technical support and strategic guidancePartner with CISOs, Security Architects, and DevOps teams on implementationsEnsure customers achieve maximum ROI from security investmentsProactively identify risks and develop mitigation plansAdvocate for customer needs and influence product improvementsCoach customers on cloud security governance and best practicesManage escalations and coordinate with engineering for timely resolutionRequired Skills & Experience:Experience in technical support, consulting, pre/post-sales, or similar rolesStrong understanding of networking and security conceptsExperience with routing protocols (BGP, OSPF), VPNs, IPSEC, TCP/IPKnowledge of authentication protocols (SAML, SSO, LDAP, RADIUS)Familiarity with SASE architecture and cloud security (CASB, DLP)Experience with multi-vendor network environmentsProficiency in Linux, with Python or Bash scripting skillsStrong communication skills across technical and non-technical audiencesProven ability to manage customer expectations and escalationsAbility to multitask in a fast-paced environmentEducation:Bachelor's or Master's degree in Computer Science, Engineering, or related fieldIf this seems like a good fit for you, please apply or email your CV to McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds. JBRP1_UKTJ
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Location:
London
Job Type:
FullTime

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