Customer Success Manager (AI Construction software)

A rapidly growing enterprise technology platform helping global construction and infrastructure organisations deploy new digital tools and AI-driven solutions across complex project environments.

About the company:

• High-growth technology business working with large international construction and infrastructure organisations
• Platform designed to help enterprises deploy and embed new technologies faster across large teams and projects
• Solving the challenge of technology adoption within complex, multi-stakeholder organisations
• Backed by strong market demand as construction and infrastructure companies accelerate digital transformation
• Scaling globally with a strong focus on enterprise deployments and long-term customer partnerships

About the role

• Lead the strategy and execution for how enterprise customers adopt and embed new technology into their operational workflows
• Work closely with senior stakeholders to ensure successful deployment and long-term adoption across large organisations
• Facilitate workshops and stakeholder sessions to define how technology fits into existing processes and project environments
• Design structured adoption frameworks, success metrics and rollout plans for enterprise implementations
• Translate complex operational requirements into clear workflows, processes and best practices
• Support customers throughout the full lifecycle of implementation through to scaled adoption across teams

Your previous experience

• 5+ years experience delivering enterprise technology implementations, digital transformation programmes or complex SaaS deployments
• Strong experience configuring, deploying or implementing Autodesk
• Background working with construction, infrastructure or engineering organisations
• Proven ability to structure and deliver complex enterprise workstreams involving multiple stakeholders
• Experience leading workshops, stakeholder sessions and executive discussions
• Strong communication and project management skills with the ability to influence senior stakeholders

Package

• £70,000 – £75,000 base salary (DOE)
• Performance-based bonus
• Hybrid working in London
• Opportunity to work with global enterprise clients on large-scale digital transformation initiatives
• Join a fast-growing technology company operating at the intersection of AI, enterprise software and construction

Arius Recruit connects experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics, and Financial Crime software.

Arius Recruit Ltd is acting as an employment agency in relation to this vacancy.