Position: Customer Success Manager

Location: London - Hybrid (3 days in office)

Company: Ezra

About Ezra: Ezra is committed to coaching organizations and individuals to reach their full potential, fostering a culture of growth, happiness, and self-awareness.

Role Overview: As a Customer Success Manager, you will oversee all customer success deliverables for enterprise clients, ensuring excellent service and fostering strong relationships to support Ezra's growth.

Key Responsibilities:

1. Manage a portfolio of enterprise clients throughout the delivery lifecycle, from post-sale to program completion.
2. Serve as the main contact for program and delivery questions.
3. Build and maintain relationships with key client stakeholders.
4. Collaborate with sales to support account growth.
5. Coordinate with internal teams to meet client needs.
6. Provide feedback to improve products and delivery.
7. Generate reports and insights on client progress and engagement.
8. Support revenue management and invoicing processes.
9. Ensure accurate tracking of client spend and revenue activities.
10. Perform other duties as assigned.

Qualifications:

1. 3+ years in Customer Success or related roles.
2. Proven project management experience.
3. Ability to thrive in a fast-paced, ambiguous environment.
4. Strong problem-solving and communication skills.
5. Proficiency in MS Office.
6. Passion for client needs and service excellence.

What We Offer:

1. Personal coaching and development.
2. Flexible working arrangements, including work-from-anywhere options.
3. Learning and development budget.
4. Wellbeing initiatives and charity days.
5. Inclusive, diverse work environment.

This job is active and accepting applications. The posting is valid until 26.09.2025.