Customer Success Manager (SaaS)

45K Basic, 20K Bonus, Benefits

Manchester (3 days per week office, 2 days per week home)

This is a customer success role, to work for an award winning software business who have just received large scale investment from 2 private equity groups.

Based in Manchester city centre, close to Piccadilly station, they have a unique 3D SaaS platform, used by businesses in Engineering, Automotive, Agriculture, Manufacturing and Aerospace sectors, to help consolidate and optimise their supply chains.

As a Customer Success Manager you will manage the after-sales journey for 15 key customers, with an emphasis on onboarding, adoption and training. You will be part of a customer success team of 3 and you will work together to achieve the team retention target, as well as ensuring you hit your individual targets. You will be led and mentored by a CRO with a wealth of experience scaling SaaS sales and marketing teams.

To be considered for the role, we are looking for the following background:

- 3+ years' customer success experience in SaaS, with strong onboarding skills.

- A demonstrable track record of target v achievement

- Commutable to Manchester city centre