Customer Success Manager
New Today
Customer Success Manager
Warrington | £25,000 - £35,000 + £8,000 bonus potential
We’re looking for a people-first Customer Success Manager to join our team in Warrington. This is a brilliant opportunity for someone who’s genuinely customer focused and loves building long-term relationships – even if you haven’t worked as a CSM before.
If you’ve come from a recruitment, account management, or a client-facing background and you’re confident managing stakeholders, understanding customer goals, and delivering a great experience, you could be a great fit.
As a Customer Success Manager, you’ll support customers to get the best value from our product, guide them through onboarding and adoption, and act as a trusted partner throughout their journey. You’ll be proactive, organised, and comfortable working with internal teams to solve problems and improve outcomes.
What you’ll be doing
Building strong customer relationships and becoming a trusted point of contact
Supporting onboarding, training and ongoing product adoption
Running check-ins and reviews to understand goals, progress and next steps
Spotting risks early and taking action to keep customers happy and successful
Working closely with Support, Product and Sales to resolve issues and improve the customer experience
What we’re looking for
A customer-obsessed mindset – you care about doing the right thing for customers
Experience in recruitment, resourcing, client services, account management, or another customer-facing role
Confident communicator who can manage multiple stakeholders
Organised and proactive, with strong attention to detail
Technically minded, comfortable learning systems and using data/insight to guide conversations
What’s in it for you?
Salary: £25,000 - £35,000 + £8,000 bonus potential
Based in Warrington in an incredible office building
Full training and support – we’ll set you up to succeed in Customer Success
Clear progression opportunities and a team that will back you
If you’re ready to step into a role where relationships, outcomes and customer experience matter, this Customer Success Manager role could be your next move.
About Talos360
Talos360 is a market-leading talent software and online recruitment media business, helping organisations solve today’s hiring challenges through our HR tech. We support 900+ companies across the UK and we’re growing quickly with ambitious plans and continued investment.
We’re also proud to be recognised in 2024 as the #1 Great Place to Work overall (UK mid-sized) and the #1 Great Place to Work Mid-Tech company in Europe – a reflection of the culture, development and support you’ll feel from day one.
If you want to join our team as Customer Success Manager please apply today to find out more
- Location:
- Great Sankey
- Salary:
- £25,000 - £35,000 /annum £8 k Bonus
- Job Type:
- FullTime
- Category:
- Customer Services