Customer Success Manager

New Yesterday

The role We are looking for a driven and passionate Customer Success Manager (CSM) to partner with Kaltura’s higher education customers across the United Kingdom and Europe and ensure they achieve lasting, measurable success with our platform. Kaltura is at the forefront of AI-powered video and learning technology , transforming how universities teach, learn, assess, and communicate. In this role, you will play a critical part in helping institutions adopt, scale, and embed AI-enabled video solutions —from intelligent video management and live streaming to AI-driven search, captions, analytics, and learning experiences.
The position reports to a Customer Success Team Lead. You will own a portfolio of education customers and be responsible for retention, renewals, and growth , building deep, long-term relationships with academic leaders, learning technologists, IT teams, and senior stakeholders.
Key Responsibilities
Customer Partnership & Value Realisation Become a trusted adviser to higher education customers, building strong relationships at both operational and executive levels . Ensure customer success with Kaltura’s video and AI-d...
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Location:
London
Job Type:
FullTime
Category:
Management & Consultancy

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