Customer Success Manager

New Yesterday

Job Description

Title: Customer Success Manager

Location: London, UK

Job Type: Full-time


Company Overview:

HireCapital is partnered with a breakthrough technology company reinventing how engineers develop software. Backed by top-tier investors and led by a world-class engineering team, they’re solving challenges developers have struggled with for decades. With strong early traction, adoption from some of the most sophisticated engineering organizations, and a mission to redefine the future of software, they’re building out a go-to-market team on both coasts.


Role Summary:

We’re hiring a CSM to own onboarding, adoption, customer health, renewals, and expansions for a portfolio of technical accounts. You’ll work closely with engineering-facing users, run QBRs, translate customer feedback to product, and manage commercial conversations.

If you like strategic ownership over a technical book of business and hate being a reactive support monkey, this is the job.


Responsibilities:

  • Lead onboarding and guide technical teams through adoption
  • Manage customer relationships and run QBRs
  • Track usage, spot risk early, and drive engagement
  • Own renewals and identify expansion opportunities
  • Relay product feedback to engineering
  • Help build scalable CS processes as we grow


Qualifications:

  • 4+ years in Customer Success or Account Management at a B2B SaaS company
  • Experience with renewals and upsell/expansion
  • Comfortable working with technical products or engineering/DevOps users
  • Strong communication, organization, and relationship-building
  • Thrives in a fast-moving, startup-style environment
  • Travel up to 25%


Bonus Experience

  • Background in software development or engineering
  • Experience at a high-growth startup
  • Customer Success certifications (e.g., CCSM)


Benefits:

  • Competitive compensation package with base, variable, and equity
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company contribution
  • Flexible PTO and paid company holidays
  • Hybrid work environment with flexibility for travel and onsite collaboration
  • Home office / equipment stipend
  • Professional development budget for courses, certifications, and conferences
  • Opportunities for rapid career growth as the CS org scales
  • High-ownership environment with real influence on product and strategy


HireCapital and our clients are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply
Location:
City Of London
Job Type:
FullTime
Category:
Business

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