Location: Hybrid (Yorkshire, onsite 3+ days/week)Reports to: Retail Insights DirectorAbout the RoleWe’re looking for a Customer Success Manager to join our growing team for our FMCG client in West Yorkshire. This role is accountable for ensuring the retailer’s customer insight platform is embedded, adopted, and actively used by commercial teams, delivering high impact and value realisation.Key ResponsibilitiesDrive Adoption & ChangeLead adoption of the insight platform across commercial teams and beyond.Deliver onboarding, training, and ongoing enablement.Deliver change management best practice to accelerate adoption.Embed into Commercial ProcessesIntegrate insights into core commercial workflows (category planning, promotions, pricing, range, media).Ensure insights are practical, timely, and aligned to how teams work.Track Engagement & ValueMonitor usage, engagement, and adoption health.Identify gaps and take action to improve usage.Measure and socialise commercial value and ROI.Ensure stakeholders translate insight into action effectively.Build AdvocacyCapture high-impact use cases from commercial teams.Create clear case studies to demonstrate and socialise impact.Stakeholder ManagementAct as the day‑to‑day trainer to commercial teams.Feed user insight and needs into the insight roadmap.What Success Looks LikeInsight platform is widely used by commercial teams across a range of use cases.Insights are integrated into key processes such as range reviews.Clear, measurable commercial impact delivered.Strong trust and engagement with retail stakeholders.What We’re Looking For5+ years’ experience in retail analytics, insights, or category management within FMCG or consumer retail sectors.Strong analytical skills and ability to synthesise data into actionable insightsExceptional communication and presentation skills to effectively convey these insights to key stakeholders.Proven experience across the key tenets of category management including ranging, pricing, promotions and customer behaviour to drive growth and profitability.Passion for solving complex problems, proactive, curious, and commercially mindedFoster a data‑driven and customer centric culture through collaboration, change management and thought leadership.BenefitsCompetitive salary (based on experience).Opportunities to learn, develop, and shape a growing tech in its infancy.A supportive, high‑performing team culture. #J-18808-Ljbffr