Customer Success Manager

New Yesterday

Do you want to work on the most pressing problem of our generation at an ambitious series A startup?
Our client is seeking a Customer Success Manager who is motivated by purpose and impact, and eager to help customers realise their climate ambitions. This is a huge opportunity for those willing to take on the challenge of a rapidly evolving market!
Key Responsibilities:
Being a trusted partner to strategic accounts to drive value and successful business outcomes. Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments). Winning Executive Sponsors and cultivating Adoption Champions. Proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn. Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others. Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success. Becoming an expert on decarbonization and the challenges you can help their clients overcome on their journey to Net Zero.
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Location:
London
Job Type:
FullTime
Category:
Management & Consultancy

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