Are you passionate about building strong client relationships and delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where you can help clients get real, measurable value from innovative technology solutions? If so, we’d love to meet you. Aveni is redefining how financial institutions use AI. We build real, production‑ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end‑to‑end workflows. We have been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors including Puma Private Equity and commercially supported by Lloyds Banking Group and Nationwide Building Society, we previously completed one of Scotland’s largest Series A rounds. Since then, we’ve continued to grow rapidly as adoption of AI in financial services accelerates, and we’re now scaling our engineering organisation to meet that demand. We’re looking for a Customer Success Manager to join our growing team. In this role, you’ll work closely with our clients to understand their goals, support their success, and help drive business growth through trusted partnerships. What You’ll Do Build Exceptional Client Relationships : Act as the main point of contact for your portfolio of accountsUnderstand each client’s business, challenges, and strategic goalsRun regular check‑ins, performance reviews, and value‑focused conversations Drive Customer Success & Value Delivery : Ensure clients adopt and maximise our products and servicesDeliver product demonstrations, training, and supportMonitor satisfaction and take proactive steps to enhance the client experience Enable Business Growth : Identify upsell, cross‑sell, and expansion opportunitiesCollaborate with Account Executives, Marketing, and Product teamsAdvocate for client needs to influence internal strategy and product development Use Data to Guide Success : Track account health, customer satisfaction, and adoption metricsPrepare insights and reports to support continuous improvement What You Bring Required : Experience in Customer Success, Account Management, or Client ServicesProven ability to build strong client relationshipsExcellent communication, problem‑solving, and organisation skillsComfortable managing multiple accounts in dynamic environmentsExperience working with customers within the financial services sector Desired : Background in B2B SaaS or technology solutionsExperience identifying revenue‑growth opportunitiesData‑driven mindset and strong presentation skills Attributes Empathy, attention to detail, and a client‑first mindsetAbility to adapt quickly, collaborate effectively, and think creativelyWillingness to travel or work across time zones as needed What we offer We’re a remote‑first company across the UK, with regular off‑sites and in‑person gatherings that are always fun, motivating and team‑focused. Benefits include : Salary up to £60,000 plus 20% commissionA collaborative and innovative work environmentCareer growth opportunities towards Technical Lead and beyondExposure to cutting‑edge AI‑first engineering practices34 days holiday plus your birthday offShare optionsRemote and flexible workingLife insuranceIncome protectionPrivate health careEyecareOn‑going career development and trainingFreebies and discountsEmotional wellbeing (Employee assistance programme provides access to 24 / 7 employee counseling and emotional support)Cycle to work schemePension scheme (employer contribution matched up to 5%) Join Us in Making a Difference At Aveni, we believe that diversity drives innovation. We're committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about leveraging technology to drive positive change and want to be part of a team that's shaping the future of financial services, we'd love to hear from you. We know that some people are likely to only apply where they meet 100% of requirements, but we’d like to hear from you anyway. Apply now to join us on our mission to transform the financial services industry through AI! #J-18808-Ljbffr