Our Series A client are looking for a new Customer Success Manager passionate about supporting our customers in realising their climate goals.

You’ll take responsibility for being a customer champion and unlocking the full potential to drive value for every user. You’ll be be curious about discovering and solving customer problems, and enjoy working closely with the technologists who develop our product, bringing back insights from the market into what our customers and users want. Your feedback will help shape our the roadmap, and you’ll be supported by a crack team that loves to ship quickly and get products into customers’ hands.

Responsibilities:

• Being a trusted partner to strategic accounts to drive value and successful business outcomes
• Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments)
• Winning Executive Sponsors and cultivating Adoption Champions
• Proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn
• Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies.
• Collaborating and working in tandem with the Sales and Product team

Requirements:

• At least 5 years of experience in management consulting, customer success, or operations / strategy at a fast-growing startup
• Experience in commodities, manufacturing, or sustainability
• An ownership mentality. We are looking for someone who can deliver impact despite having ample excuses not to.
• Deep customer empathy. You should be able to use first–principles thinking to suss out what our customers will be excited by