Graduate Customer Success Manager

New Today

Job Description

Who Are The Profs?

The Profs is an award-winning EdTech company specialising in higher-education tutoring and admissions consulting for clients around the world. We support tens of thousands of students and work with thousands of expert tutors globally.

Our achievements include:

• Young Entrepreneur of the Year

• Forbes 30 Under 30

• Innovation Grant from the Department for Education

• Education Investor’s Top Tutoring Company

• Featured in the UK’s Top 100 Startups

Founded in 2015 by the Evans brothers, our mission is to combine exceptional tutors with innovative technology to help students achieve life-changing academic success.


About the Role

We are entering a significant phase of growth and are looking for a motivated Graduate to join our Tuition Sales Team.


In this role, you will:

• Act as the first point of contact for inbound tuition enquiries

• Build strong relationships with clients and manage the full matching process

• Use your sales skills to demonstrate the value of our service and ensure clients are matched with the right tutor

• Collaborate with tutors to create high-quality, long-term matches

• Contribute to team strategy and continuous improvement initiatives

This is a sales-driven client success role, where success is measured by both quantity and quality of matches.


About You

We’re looking for someone who is:

• Ambitious and excited by the opportunity to grow within a high-performing business

• A strong communicator who can confidently engage with clients, tutors and internal teams

• Responsible, proactive and able to take ownership of tasks

• Quick-thinking and comfortable solving problems in real time

• A team player who celebrates collective success


Key Details

Hours:

Monday–Friday

• 9:00–17:00 (three days per week)

• 9:00–18:00 (two days per week)


Location:

Hybrid – based in Canary Wharf.

Initial onboarding requires full-time in-office attendance. Once trained, the team works three days in the office and two days from home.


Salary:

£26,000–£32,000 per annum (DOE, inclusive of OTE)


Office Culture & Benefits

Our culture is social, collaborative and centred around continuous growth. We regularly host team events and celebrate key milestones. Recent socials have included axe throwing, electric shuffleboard, virtual clay pigeon shooting and curling.


Additional benefits include:

• Free on-site gym

• 31 days annual leave including Bank Holidays (with opportunities to earn additional days)

• Company pension plan

• Regular company socials

• Two work-from-home days per week

• Ongoing training and development from experienced sales leaders


The Profs has met or exceeded its targets every year and continues to achieve year-on-year growth.


How to Apply

To apply, please send:

  1. Your CV
  2. A short explanation of why you are interested in The Profs and why this particular role is a strong fit for you.
Location:
Greater London
Job Type:
FullTime
Category:
Business

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