Customer Success & Operations Manager in City of London
New Today
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Description
Customer Success & Operations Manager | SaaS Messaging Platform | Customer Engagement & Operational Excellence
A SaaS digital communications company with 20+ years’ experience, helping organisations deliver secure, scalable messaging and workflow solutions across diverse industries. After two years of product development, the company is now focused on sales and customer engagement, offering an exciting opportunity to grow, develop skills, and contribute to its next phase of growth in a fast-paced, high-impact environment.
The Role
You will play a pivotal role in driving customer engagement and operational excellence for a cutting-edge SaaS messaging platform. This is a hands-on managerial role where you will not only manage and support a growing team but also directly influence the success of our customers, ensuring smooth onboarding, adoption, and retention. You will act as the bridge between clients and the development team, providing insights, troubleshooting issues, and championing continuous improvement.
What They’re Looking For (Non-Negotiables)
Proven experience in customer account management, customer success, or technical support in a SaaS environment
Strong CRM administration skills and ability to maintain structured, accurate customer records
Experience managing a small team and implementing processes to improve operational efficiency
Technical awareness and confidence collaborating with software development teams
Strong ownership mindset: capable of taking a project from conception to delivery autonomously
What You’ll Work With
SaaS platform supporting multi-channel messaging: SMS, email, WhatsApp, Slack, and voice
CRM systems and customer support platforms
Onboarding workflows, service review processes, and operational documentation
Testing new features, integrations, and bespoke customer workflows
Nice to Haves
Experience with 27001 compliance or information security frameworks
Familiarity with messaging APIs and workflow automation tools
Exposure to sales or go-to-market strategies for software products
Why Join / Projects
Be part of a critical growth phase: pivoting from development-focused to sales and marketing-led strategy
Shape a new department and have real ownership over customer success processes
Work closely with cross-functional teams (Ops, Dev, Finance, CTO) in a dynamic, collaborative environment
Engage with international clients and influence the evolution of an innovative messaging platform
Customer Success & Operations Manager | SaaS Messaging Platform | Customer Engagement & Operational Excellence
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- City Of London
- Job Type:
- FullTime
- Category:
- Manager, Customer Success, Operations Manager, Management, Operations