Location: Oxford OX2 9PH | Type: Full-time, Permanent (Blended Working)

Description

Join Hellios, a leading supplier information and risk management company operating within finance and defence industries. Since our inception in 2012, we've expanded globally, fostering strong client relationships and delivering high-quality services. We are dedicated to fortifying supply chains and upholding industry standards.

We are seeking a Customer Support Advisor to join our dynamic Validations Team, dedicated to ensuring exceptional customer service and accurate validation processes. This role involves guiding customers through validations, maintaining records, and offering first-line support.

Key Responsibilities

• Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.
• Verifying various financial documentation, certifications, and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.
• Making 10-15 outbound calls a day to help guide customers through validation queries.
• Engage with customers, providing guidance during validation processes via outbound calls.
• Maintain accurate customer records using our CRM system.
• Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers.
• Offer clear information on completing online questionnaires required by our buyer customers.
• Assist with subscription fee inquiries and payments.
• Actively participate in team meetings and consistently exceed call rate targets.

Requirements

Ideally, you'll have:

• Previous experience in a customer service environment
• Working knowledge of data management and data analysis
• Demonstrated track record in process improvement and meeting targets.
• Strong verbal and written communication skills.
• Education to degree level or equivalent (preferable).
• Good knowledge of MS Office applications.
• Articulate with a confident telephone manner.
• Ability to adapt in a growing business environment.
• Performance-related bonus scheme (up to 10% of base salary).
• Blended work environment.
• 25 days holiday allowance plus bank holidays.
• Company pension contribution.
• Employee referral programme.
• Free car parking.
• Paid professional training.
• Regular social activities & team events.
• Opportunity for career growth in a dynamic industry.

About Hellios

Hellios, established in 2012, has expanded to over 90 employees across multiple countries. We prioritise delivering top-tier services and nurturing client relationships. Visit our website to explore our culture and values.

Apply Now

Join a vibrant, growing company where dedication to exceptional customer service is valued. Apply today to be part of our mission to fortify supply chains and uphold industry standards. If you're passionate about customer service and seek a rewarding career, apply now to join our team at Hellios!

Customer Service, Data Management, Data Analysis, Process Improvement, Deadlines, Targets, High Volume Outbound Calls, Adaptable