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Salary: £24,500 with additional target-based bonuses

Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday

Location: Bedworth

Start date: 22nd September 2025

Interview: On-site at the Bedworth office

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Customer Support Advisors in a role that offers great work life balance, with a hybrid structure (1-2 office-based days per week) and comprehensive training: (4 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm).

As a Customer Support Advisor in our busy Inbound department, you'll be the first point of contact for customers who call in with a variety of customer service enquiries. Day-to-day, you'll build rapport with customers, get to know their individual needs and provide peace of mind by utilising your customer service skills to find the right solution.

The Experience And Skills You Need

If you have customer service experience and would like to create a long-term career within a call-centre environment, apply today to find out more.

• 1 year of continuous customer service experience within the last 3 years
• A driven mindset with strong customer service skills and a love for hitting targets
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
  
  

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• Employee assistance programme - Free support for physical & mental health, financial assistance and more
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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